Returns & Exchanges

Returns & Exchanges

If you find the need to return an item, please follow these steps. Begin by reaching out to our dedicated customer support team at support-us@pbswisstools.com. For efficient processing, remember to include clear pictures if your return relates to the product's condition or its packaging. Our team will review your request and respond within 48 hours. We'll let you know if your return is approved, and if needed, guide you on whether to send the product back to us or dispose of it responsibly. In case your return is approved, we'll provide you with the necessary details, including the designated return address.