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Frequently Asked Questions

Quality, Warranty & Sales

How does PB Swiss Tools guarantee superior product quality?

At PB Swiss Tools, we prioritize maintaining a high level of quality for our tools. We employ rigorous testing procedures throughout the production process and before final delivery to achieve this. Our tools undergo comprehensive tests to assess hardness, toughness, and breaking torque on the output sides. We conduct multiple rounds of testing for each series, ensuring that every tool meets our stringent quality standards. By implementing these meticulous testing protocols, we can confidently guarantee a consistently superior level of quality for all our products.

Who should I contact at PB Swiss Tools for technical inquiries about a particular product?

We encourage you to contact our dedicated team if you have any technical questions related to a PB Swiss Tools product. They possess the expertise to address your inquiries effectively. To contact the appropriate person, please email support-us@pbswisstools.com, or utilize our user-friendly contact form. We are dedicated to supporting and guiding you with our products.

How can I submit a warranty claim for a PB Swiss Tools product?

To initiate a warranty claim, please contact your tool distributor or directly contact PB Swiss Tools at support-us@pbswisstools.com. Please note that the terms and conditions stated in the GTC (General Terms and Conditions) of PB Swiss Tools will apply. Kindly note that the sender is responsible for covering the return shipping costs.

What information should I provide PB Swiss Tools to expedite the claim processing?

Typically, for a swift resolution, defective tools are required to be returned to us. However, in many cases, we can efficiently handle the matter via email. To facilitate this process, please provide clear photos of the damage along with the PB or tool serial number (S/N). Additionally, kindly include your complete address in the communication. For more details regarding our lifetime guarantee, you can find further information here.

Does every PB Swiss Tools tool come with a lifetime guarantee?

A lifetime guarantee covers the majority of PB Swiss Tools tools. However, there are exceptions to this rule. Tools with limited service life, such as those supplied in a sterile state, do not fall under the lifetime guarantee. Additionally, we offer a three-year warranty for torque Screwdrivers starting from the date of purchase. For more detailed information, please refer to our lifetime guarantee here.

Is there a PB Swiss Tools factory outlet?

No, we exclusively distribute our products through specialist retailers. Please use our store locator to find a local PB Swiss Tools partner near you.

Does PB Swiss Tools offer seconds or slightly damaged products at a discounted price?

No, at PB Swiss Tools, we do not offer any products that are seconds or slightly damaged for sale. We pride ourselves on maintaining the highest level of quality, and therefore, only provide products that meet our stringent standards.

What should I do if I can't locate a specific spare part?

Please email our team at support-us@pbswisstools.com or use our contact form. We will gladly provide the necessary support and guidance to help you with your spare part inquiry.

What should I do if I cannot locate a specific product in the catalog? Is it possible to request a custom-made product?

Certainly! In addition to our standard product offerings, we also have the capability to produce tools according to customer specifications. If you have a specific request for a custom-made product, please send your inquiry directly to support-us@pbswisstools.com.

Where can I find the latest PB Swiss Tools tools?

Discover our latest innovative tools here. It's worth noting that every tool we offer is developed and produced entirely in Switzerland.

Color Coding System and Important Information

How does the color coding system benefit me?

The vibrant color coding system enables you to easily and swiftly identify the appropriate type or size of tool for your specific task. This efficient system helps save valuable time during your work. Implemented since 2000, the color coding system has proven to be a reliable and user-friendly method. Find out more about it here.

What is the origin of the name PB Swiss Tools?

Our company has a rich history dating back to 1878 when it started as a village smithy. In 1918, Paul Baumann assumed ownership of the business and incorporated his initials into the company name. Delve deeper into the fascinating history of PB Swiss Tools here.

How sustainable is PB Swiss Tools?

Sustainability holds a prominent position within our industrial company. As a family-owned business, we recognize our significant responsibility in balancing the needs of our business, the environment, and society. Visit this page to learn more about our sustainable practices and social responsibility initiatives.

Are PB Swiss Tools products compliant with REACH and RoHS regulations?

Absolutely! All PB Swiss Tools products adhere to the requirements outlined in the REACH statement and the RoHS Directive. You can find the complete report on our compliance, along with other certificates held by PB Swiss Tools, here.

Where can I locate the instructions for using PB Swiss Tools?

To access the instructions for using PB Swiss Tools, please visit our Support section.

Screwdrivers

Why does my Classic handle from PB Swiss Tools have an odd odor?

When handles made from modified natural cellulose acetate butyrate (CAB) material are stored in airtight containers like drawers or tool cases, they may develop an unpleasant odor. It's important to note that the odor does not affect the material's quality or functionality. To address this issue, we have introduced a subtle vanilla fragrance to our CAB handles, which helps neutralize the odd odor while maintaining the product's high quality and functionality.

Striking Tools

What should I do if I'm unable to remove the plastic inserts from my mallet?

We recommend watching this informative video to learn how to easily replace the polyamide mallet insert. However, if the insert is firmly attached to the mallet to the extent that loosening it may risk damaging the handle, we suggest the following steps:r 1. Use a hacksaw to make a cut into the front of the insert as far as possible. 2. Continue the saw cut on the side of the insert, extending it all the way up to the metal body. 3. If the above step doesn't help, drive a chisel into the saw cut to split the insert into two pieces. This approach should be the last resort when attempting to remove the insert.

What does the term "recoilless" mean and what benefits does it offer to mallets?

Our mallets are "recoilless." This unique feature involves a set of disks inside the mallet body that effectively absorb each mallet strike's impact, preventing recoil. As a result, your work becomes more accurate, enjoyable, and effortless. We recommend selecting the version with replaceable heads if you frequently utilize your mallet for various tasks. We invite you to watch this informative video for more information.