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Shipping Policy

Once you place an order, you'll receive a confirmation email with all the details. Our dedicated team works diligently to process and fulfill your order within 2-3 business days, though processing times may vary during peak seasons or under unforeseen circumstances. We provide a range of shipping options, including standard and expedited shipping, each with estimated delivery times of approximately 5-7 business days for orders within the United States. As soon as your order is shipped, you'll receive a confirmation email containing a tracking number. Shipping costs are calculated based on your selected shipping method and the destination of your order.

For international orders, please note that any customs duties, taxes, or import fees are the responsibility of the customer. In the unlikely event that a shipment is lost or damaged, our customer support team is here to help resolve the issue promptly. 

Order Processing

Order Confirmation: Once you place an order, you will receive an order confirmation email containing your order details. Please review the information carefully and contact us immediately if any changes are required.

Processing Time: Our team will process and fulfill your order within 2-3 business days after the order is placed. Please note that processing times may vary during peak seasons or due to unforeseen circumstances.

Shipping Methods: We offer a range of shipping options to cater to your needs. The available shipping methods include standard shipping and expedited shipping (where applicable). The shipping options and associated costs will be displayed during the checkout process.

Shipping Timeframes: For orders within the United States, the estimated delivery time is usually 5-7 business days from the date of shipment. Please note that these timeframes are approximate and may vary depending on your location and shipping method chosen.

Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment through the provided tracking link.

Shipping Costs: Shipping costs will be calculated based on the shipping method selected and the destination of your order. The exact shipping cost will be displayed during the checkout process before you finalize your purchase.

Free Shipping: We may offer free shipping promotions from time to time. Please check our website or subscribe to our newsletter for updates on such offers and their terms and conditions.

Undeliverable Packages: In the event that a package is returned to us as undeliverable due to an incorrect address provided by the customer or other reasons beyond our control, we will contact you to arrange for reshipment. Additional shipping charges may apply for reshipment.

Customs and Duties: For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply. These charges may be collected by the customs authorities in the destination country and are not included in the total order value or shipping cost.

Lost or Damaged Shipments: While we strive to work with reliable partners, unforeseen events such as lost or damaged shipments can occur during transit. In such cases, please reach out to our customer support team, and we will work with you to resolve the issue promptly.

Address Changes: If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. Address changes may not be possible once an order is in the processing stage.

Holiday Shipping: During busy holiday seasons, shipping times may be longer than usual. We recommend placing orders well in advance to ensure timely delivery.

If you have any questions or need further assistance, feel free to contact our customer support team at support-us@pbswisstools.com. We are here to help!

Note: This shipping policy is subject to change, and any updates will be posted on our website. Please refer to the most recent version of this policy before making a purchase.